Refund Policy

Gold Spent Cannot Be Unspent — Know the Rules of Exchange

Introduction

Within the realm of Torqueborn Horizon, every transaction represents more than a simple purchase — it is a declaration of intent, an investment into your legacy. Whether acquiring performance upgrades, visual customization, or unlocking elite tiers, each decision made in the marketplace contributes to the shaping of your journey. This Refund Policy explains how digital transactions are handled across our domain and associated platforms.

By accessing our services or proceeding with a purchase, you agree to the terms outlined below, understanding that responsibility is a core pillar of every true racer and tactician.

1. All Purchases Are Final

• All transactions involving digital goods — including game currency, booster packs, exclusive vehicles, skins, gear, or any downloadable content — are final upon confirmation and delivery.
• Due to the intangible and consumable nature of digital items, we are unable to reverse completed transactions, even if the content is unused or only partially utilized.
• Every user is encouraged to carefully review each order before confirming a purchase to avoid unintended selections or misclicks.

2. Accidental or Unauthorized Transactions

• If a purchase is made unintentionally — whether by user error or unauthorized access (e.g., a child using a guardian’s device) — we cannot guarantee a refund or reversal.
• It is the player's duty to secure all account information, payment methods, and personal devices. Vigilance is part of every commander’s responsibility.
• Suspected fraudulent activity should be reported immediately to the payment processor (e.g., Google Play or App Store) where the transaction occurred.

3. Platform-Specific Purchases

The Torqueborn Horizon website may offer access or links to platforms such as the Google Play Store. All purchases made on external marketplaces are governed by their own Terms of Sale and Refund Policies.

We are not the publisher or official payment processor for any purchases made via those platforms. As such, requests for chargebacks, billing disputes, or refund considerations must be submitted directly through the relevant store’s support system.

4. Technical Errors & Missing Items

• If you complete a purchase but do not receive the corresponding item(s) due to a technical failure or system issue, you should report the issue promptly via the in-game support system or our official platform channel.
• Our team may verify the transaction and, if appropriate, reissue the missing item(s) or offer an equivalent in-game credit.
• Compensation is not guaranteed and will only be provided if verifiable technical fault is confirmed through our internal review.

5. Gameplay Satisfaction Is Not Refundable

Refunds will not be issued due to dissatisfaction with gameplay mechanics, level progression, competition outcomes, personal performance, or the success of other players. Victory in Torqueborn Horizon is earned, not refunded — and every challenge overcome adds to the glory of your record.

6. Subscription Content

• If the game introduces any premium subscription plans in the future, please note that subscriptions renew automatically unless canceled within the stated time frame.
• Partial refunds for unused subscription time will not be provided. All subscription features are considered active upon renewal.

7. Refund Request Limitations

We reserve the right to reject refund requests that appear to be abusive, manipulative, or submitted with dishonest intent. Repeated attempts to reverse valid transactions may result in account limitations or suspension.

8. Link to the Game on Play Market

Our website may provide Google Play links for the Torqueborn Horizon game. However, we are not the official representative or developer of this game. We cannot be held responsible for any content changes, updates, or in-app purchase systems implemented after such links are shared.

9. Policy Updates

We may revise this Refund Policy to reflect changes in law, service structure, or internal guidelines. Any updates will be posted on this page with a refreshed effective date. Continued use of the platform after an update signifies your agreement with the revised policy.

10. Final Thoughts

As in any great race, every turn you take matters. Be certain of your direction before you accelerate. In Torqueborn Horizon, each token spent contributes to your destiny — and the track forward is always yours to command.

Choose wisely, upgrade with intent, and let your momentum build your legend.